30-Day Returns: Items can be returned within 30 days of delivery. Non-defective items must be unused, undamaged, and in original packaging with proof of purchase.

Return Shipping: Customers are responsible for return shipping and must use a trackable method.

Defective or Damaged Items: Contact us within 30 days with photos or videos. We'll offer a replacement or full refund.

Incorrect Item Received: Notify us immediately so we can arrange a return and send the correct item.

Lost Package: If your order doesn't arrive, we'll investigate and provide a replacement or full refund if confirmed lost.

Change of Mind: Eligible returns are subject to a 25% restocking fee.

Return Process: Contact support to receive authorization, then ship the item within 7 days with all original contents.

Refund Timing: Refunds are issued after inspection and processed within 7 days (timing may vary by bank).

Exchanges: Available for defective, damaged, incorrect items, or size/color changes.

Return and Refund Policy

Your warranty is valid: Manufacturers can and do void warranty claims on equipment sold through unauthorized channels. Buy here and your full manufacturer warranty is honored, no questions asked.

You get genuine parts: Replacement parts, filters, brushes, and pads are OEM — not aftermarket substitutes that wear out faster or void coverage.

You have a real support line: If something goes wrong, we can escalate directly to the manufacturer on your behalf, since we're a recognized dealer in their system.

Software and firmware are current: For machines with onboard electronics or battery management systems, authorized units ship with the latest manufacturer updates — gray-market units often don't.

We work directly with authorized manufacturers to keep our prices competitive on every machine we sell. If you find an identical, new (not refurbished, used, or open-box) model at a lower price from another authorized dealer, let us know — we'll match it.

Buying commercial equipment for your facility? We're happy to work with you directly on:

Volume pricing: Ordering multiple units for multiple locations

Trade-in credit: Toward your current scrubber, burnisher, or extractor

Freight & delivery logistics: Liftgate service, dock scheduling, multi-site shipping

Government/institutional purchasing: PO-based orders and tax-exempt accounts

Custom bundles: Machine plus pads, chemicals, and accessories at a package price

Request a formal quote and we'll follow up within 1 business day with pricing for your facility.