Shipping Policy

Effective Date: April 6, 2026

1. Introduction

At Grimeworks ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, grimeworks.com.

2. Shipping Destinations

  • Countries We Ship To:
    • United States
  • Future Expansion:
    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping: United States
    • Standard Shipping: Free shipping on all orders

4. Order Processing Time

  • Handling Time (days):
    • Orders are processed with a handling time of 1 to 2 days. Orders are fulfilled Mon - Fri (excluding holidays).
  • Order Cut-Off Time:
    • The order cut off time is 5:00 PM (GMT-05:00) Eastern Standard Time. Orders placed before this time will begin processing the same day.
  • Weekend and Holiday Orders:
    • Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

  • Domestic Shipping:
    • Transit Time (days): The transit time is 3 to 5 days for all destinations. Orders are shipped Mon - Fri.
    • Total Delivery Time: The estimated total delivery time based on customer locations is 4-7 business days for all destinations.
  • Notes:
    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers:
    • We partner with reputable carriers to ensure your package arrives safely.
    • Domestic Carriers: USPS, UPS, FedEx
    • LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express, etc.
  • Shipment Tracking:
    • All orders include tracking information, which will be provided via email once your order has shipped.
  • Insurance:
    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

  • Tracking Information:
    • Tracking Number
    • Carrier Name
    • Link to Track Your Package
    • After your order has been shipped, you will receive an email containing:
  • How to Track Your Order:
  • Assistance:
    • If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:
    • If your package is delayed beyond the estimated total delivery time of 4-7 business days, please contact us at support@grimeworks.com or 910-446-8038.
  • Lost Packages:
    • Verify the shipping address provided.
    • Check with neighbors or building management.
    • Contact us for further assistance.
    • If your tracking information indicates that your package was delivered but you have not received it:

8.2 Damaged Packages

  • Reporting Damage:
    • Take photos of the damaged packaging and items.
    • Contact us within 30 days at support@grimeworks.com.
    • Damaged items are eligible for a full refund or replacement, with return shipping covered by us.
    • If your package arrives damaged:
  • Resolution:
    • We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

  • Reporting Missing Items:
    • Contact us within 30 days of receiving your package.
    • Provide your order number and details of the missing item(s).
    • If any items are missing from your order:
  • Resolution:
    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

  • Returns:
    • Returns are accepted within a 30 days window of receiving your order. We accept returns for both defective and non-defective products.
  • Conditions for Returns:
    • For Non-Defective Returns: The product condition must be New only. Items must be unused, undamaged, and in their original packaging.
    • For Defective Returns: Items are accepted regardless of condition.
    • Certain items (e.g., personalized or perishable goods) may not be eligible for return.
  • Return Method & Fees:
    • The return method is By mail.
    • For the return label, you will need to Download and print it. Providing and paying for the return label is the Customer responsibility.
    • There is a 25% restocking fee for change-of-mind returns. There is No cost (0%) restocking fee for defective or damaged goods.
  • Refunds:
    • The refund processing time is 7 days after receiving the returned item.
    • Refunds will be issued to the original payment method.
  • For More Information:
    • Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

  • Address Accuracy:
    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned Packages:
    • We will contact you to arrange reshipment.
    • Additional shipping charges may apply.
    • If a package is returned to us due to an incorrect address:

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@grimeworks.com

Customer Service Phone: +1 910-446-8038 

Company Address:

Grimeworks

700 Corporate Center Dr #437 Raleigh, NC 27607

United States

Business Hours: Monday to Friday, 9 AM to 5 PM EST